Refund Policy

1. General Policy

Once a service has commenced, refunds are not typically offered. Our services—such as advisory and consultation, software development, web and graphic design, talent recruitment, and assisted fundraising—involve bespoke work that cannot be returned or resold.

2. Cancellation Before Service Commencement

If you wish to cancel a service before any work has begun, you may request a refund by submitting a written request to [email protected]. Refunds in such cases may be subject to an administrative fee to cover initial processing costs.

3. Subscription-Based Services

For subscription-based services (e.g., monthly advisory plans), you may cancel your subscription at any time. If cancellation occurs within the first 14 days of the initial subscription period, you may be eligible for a full refund. After this period, refunds will be pro-rated based on the remaining days in the subscription period, minus a 10% administrative fee.

4. Project-Based Services

For project-based services, such as software development, web design, or talent recruitment, the refund policy will be governed by the terms outlined in the specific project agreement signed by both parties. Generally, deposits or upfront payments for these services are non-refundable once work has commenced.

5. Failure to Deliver

If Rasabi fails to deliver the agreed-upon services as specified in the service agreement, you may be entitled to a full or partial refund. Each case will be reviewed individually, and refunds will be based on the extent of the service failure.

6. Third-Party Costs

Any costs incurred by Rasabi on your behalf for third-party services or products (e.g., software licenses, recruitment fees) are non-refundable.

7. Refund Requests

All refund requests must be submitted in writing to [email protected] and include a detailed explanation of the reason for the request. Rasabi will review each request on a case-by-case basis and reserves the right to deny requests that do not meet the criteria outlined in this policy.

8. Processing Time

Approved refunds will be processed within 30 business days and issued to the original payment method used for the purchase.

9. Additional Note

In some cases, at the discretion of Rasabi, we may offer service credits or additional support to address your concerns instead of a monetary refund. This reflects our commitment to client satisfaction and finding mutually beneficial solutions.

10. Changes to Policy

Rasabi reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all future transactions.

How Rasabi Handles Refund Requests

Rasabi handles refund requests with a structured yet flexible approach:

Submission: Clients must submit refund requests in writing to [email protected], providing a clear reason for the request.

Review Process: Each request is evaluated individually, considering factors such as whether the service has started, the terms of any applicable agreements, and the reason for the request (e.g., failure to deliver).

Outcomes: Depending on the situation, clients may receive a full refund (e.g., for cancellations within 14 days of a subscription or if Rasabi fails to deliver), a pro-rated refund (e.g., for subscriptions canceled after 14 days), or no refund (e.g., if work has commenced or third-party costs are involved). Alternatively, Rasabi may offer service credits or additional support.

Processing: Approved refunds are processed within 30 business days to the original payment method.

If you are dissatisfied with our services, please contact us at [email protected] to discuss possible solutions before requesting a refund. We value our clients and are dedicated to resolving any issues or concerns.

Contact Us

Phone: +17868911009
[email protected]